Perfect Tux LLC Privacy Policy

Last Updated: October 27, 2026

Perfect Tux LLC ("Perfect Tux," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.perfecttux.com, shop online, visit our retail showroom, rent or purchase products, communicate with our customer service team, or otherwise interact with our business.

By using our website or services, you acknowledge the practices described in this Privacy Policy. Where required by law, we will obtain your consent before collecting or using certain information.

1. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, make a rental reservation, schedule an appointment, subscribe to marketing communications, or contact us.

The information we collect may include:

• Contact Information: Name, email address, telephone number, billing address, and shipping address.

• Order and Transaction Information: Products purchased, rental reservations, order history, payment details, shipping information, and transaction records.

• Sizing and Fitting Information: Clothing measurements, sizes, fit preferences, and related information needed to provide our products and services.

• Customer Service Information: Communications, inquiries, feedback, and other information you provide when contacting our team.

• Marketing Preferences: Email and SMS subscription preferences, consent records, and communication preferences.

• Website and Device Information: IP address, browser type, device information, website activity, referring websites, and information collected through cookies and similar technologies.

Payment transactions are processed through payment service providers. We do not intentionally store complete payment card numbers on our own website servers.

2. How We Collect Information

We collect information when you:

• Visit or browse our website.

• Create an account or place an order.

• Purchase or rent products at our retail showroom.

• Schedule an appointment or fitting.

• Contact our customer service team by telephone, email, text message, or online chat.

• Subscribe to email or SMS communications.

• Participate in promotions, surveys, or other activities.

• Provide information through online forms or in-person interactions.

We may also automatically collect certain technical and browsing information through cookies, analytics services, and other technologies.

3. How We Use Your Information

We may use the information we collect to:

• Process, fulfill, and manage purchases, rentals, and transactions.

• Provide order confirmations, shipping updates, pickup notifications, and rental return reminders.

• Schedule and manage appointments and fittings.

• Respond to customer service inquiries and provide assistance.

• Communicate important information regarding purchases, rentals, and services.

• Personalize your shopping experience and recommend relevant products.

• Send promotional emails or text messages when you have provided the appropriate consent.

• Improve our website, products, services, and customer experience.

• Analyze website traffic, advertising performance, and business operations.

• Detect and prevent fraud, unauthorized transactions, and security threats.

• Comply with applicable laws and legal obligations.

We use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.

4. SMS/Text Messaging Communications

Perfect Tux may communicate with customers through SMS (text messaging) for transactional, customer service, and promotional purposes.

We maintain separate messaging programs for customer service and transactional communications and for promotional marketing communications.

Customer Service and Transactional SMS Communications

Consent to Receive Messages

By providing your mobile phone number and expressly consenting to receive text messages from Perfect Tux, you agree to receive SMS communications relating to your purchases, rentals, appointments, and customer service interactions.

Consent may be obtained through our website, in-store forms, rental agreements, or other authorized communication channels.

These communications may include:

• Order confirmations and status updates.

• Shipping and delivery notifications.

• Rental reservations and confirmations.

• Tuxedo and suit rental pickup notifications.

• Rental return reminders and overdue return notifications.

• Appointment confirmations and fitting reminders.

• Product availability and exchange updates.

• Customer service responses and follow-up messages.

• Other important information directly related to your transactions with Perfect Tux.

Message Frequency

Message frequency varies based on your orders, rental activity, appointments, and customer service needs. Messages are sent as needed to provide relevant information and assistance.

Opting Out

You may opt out of receiving SMS communications at any time by replying STOP to a text message from Perfect Tux.

Once your opt-out request has been processed, you will no longer receive messages through that SMS program unless you provide consent again.

Opting out of text messages does not prevent Perfect Tux from communicating important transaction-related information through other appropriate channels, such as email or telephone, where permitted by law.

Help and Customer Support

For assistance with SMS communications, reply HELP to a text message from Perfect Tux.

You may also contact our customer service team:

• Email: customerservice@perfecttux.com

• Telephone: (877) 402-2905

Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile service plan. Perfect Tux is not responsible for charges imposed by your wireless provider.

SMS Privacy and Information Sharing

Perfect Tux respects your privacy and protects information collected through our SMS communications.

We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

We may share information with trusted service providers, telecommunications providers, and messaging platforms solely as necessary to deliver messages, provide customer support, and operate our communications services.

These providers are not authorized to use your SMS consent information for their own marketing purposes.

Consent to Receive Marketing Messages

Consent to receive transactional or customer service text messages does not automatically constitute consent to receive promotional or marketing messages.

Consent to receive marketing text messages is not a condition of purchasing or renting products from Perfect Tux.

SMS/MMS Marketing Program (Including Cart Reminders)

Perfect Tux may offer an SMS/MMS marketing program that provides customers with promotional offers, product announcements, special events, abandoned checkout reminders, and other marketing communications.

Marketing Consent

By separately and expressly opting in to our SMS marketing program, you agree to receive recurring automated promotional text messages from Perfect Tux at the mobile number you provide.

Marketing consent is voluntary and is not required to make a purchase, rent a product, or receive customer service.

Message Frequency

Marketing message frequency varies.

Opting Out of Marketing Messages

You may unsubscribe from marketing text messages at any time by replying STOP to a marketing message.

You may reply HELP for assistance or contact customerservice@perfecttux.com.

Message and data rates may apply.

Privacy of Marketing SMS Information

We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or consent records with third parties or affiliates for their own marketing or promotional purposes.

We may use trusted messaging service providers to facilitate the delivery of communications on our behalf.

Abandoned Checkout Reminders

If you have provided the necessary consent, we may send text reminders about items left in your shopping cart or an incomplete checkout.

Our website may use cookies and similar technologies to maintain shopping cart information and recognize returning visitors.

You may manage cookies through your browser settings or other privacy controls made available on our website.

Separate Messaging Programs

Our marketing SMS program and transactional/customer service SMS program may operate through different telephone numbers or messaging platforms.

Opting out of one messaging program may not automatically unsubscribe you from another independently authorized program. You may contact us to request assistance managing your communication preferences.

5. Email Communications

Perfect Tux may send transactional emails regarding purchases, rentals, account activity, shipping, and customer service matters.

We may also send promotional emails about new products, special offers, events, and other marketing information.

You may unsubscribe from promotional emails by clicking the unsubscribe link included in those messages.

Unsubscribing from promotional emails does not prevent us from sending necessary transactional or service-related communications.

We comply with applicable commercial email requirements, including the CAN-SPAM Act.

6. Cookies and Tracking Technologies

Perfect Tux uses cookies and similar tracking technologies to improve website functionality, understand customer preferences, analyze website activity, and measure advertising effectiveness.

Cookies are small files stored on your device that allow websites and service providers to recognize your browser and remember certain information.

We may use cookies and related technologies to:

• Remember items in your shopping cart.

• Maintain account and session functionality.

• Save customer preferences.

• Analyze website traffic and visitor interactions.

• Improve website performance and usability.

• Measure advertising effectiveness.

• Provide relevant advertisements and product recommendations.

• Identify potentially fraudulent or suspicious activity.

We may work with trusted third-party providers, including website analytics and advertising platforms, to support these activities.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality, including shopping cart features and other services.

Where required by applicable law, we will provide additional choices regarding cookies and tracking technologies.

7. Advertising and Analytics

We may use third-party advertising and analytics services, including Google Analytics, Google Ads, and Meta advertising services, to understand website performance, evaluate marketing campaigns, and improve our advertising.

These services may collect information through cookies, pixels, and similar technologies, including:

• Website visits and browsing activity.

• Device and browser information.

• Interactions with advertisements.

• Pages viewed and products considered.

• Purchase and conversion activity.

Some information may be shared with advertising and analytics providers for measurement, attribution, and advertising purposes, subject to applicable law and available privacy choices.

You may manage certain advertising preferences through:

• Google Ads Settings: https://adssettings.google.com

• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout

• Your browser's privacy and cookie settings.

Certain privacy laws may provide additional rights concerning targeted advertising and the sharing of personal information.

8. How We Protect Your Information

Perfect Tux takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Secure website connections using HTTPS encryption.

• Restricted access to customer information.

• Payment processing through established payment service providers.

• Security monitoring and protective measures.

• Internal procedures for handling customer information.

While we take reasonable precautions, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

9. Third-Party Service Providers and Information Sharing

Perfect Tux works with trusted third-party service providers that assist us in operating our business.

These providers may include:

• E-commerce and website hosting platforms.

• Payment processors.

• Shipping and fulfillment providers.

• Customer service and communications platforms.

• Email and SMS messaging providers.

• Analytics and advertising providers.

• Inventory management and business operations platforms.

• Fraud prevention and security providers.

We may share personal information with these providers when reasonably necessary to deliver our products and services, process transactions, operate our website, provide customer support, or perform other legitimate business functions.

We may also disclose information:

• When required by law, regulation, subpoena, or legal process.

• To protect the rights, property, and safety of Perfect Tux, our customers, or others.

• To investigate fraud or enforce our policies.

• In connection with a business merger, acquisition, restructuring, or sale of assets.

SMS Privacy Protection: Notwithstanding other provisions of this policy, mobile phone numbers, SMS opt-in information, and SMS consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

10. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or platforms.

These third-party websites operate independently and may maintain their own privacy policies.

Perfect Tux is not responsible for the privacy practices or content of third-party websites. We encourage customers to review the privacy policies of any third-party services they visit.

11. California Privacy Rights

California residents may have certain privacy rights under applicable California law, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.

Depending on the law and its applicability to Perfect Tux, these rights may include:

• The right to know what personal information is collected and how it is used.

• The right to request access to certain personal information.

• The right to request correction of inaccurate personal information.

• The right to request deletion of certain personal information, subject to legal exceptions.

• The right to opt out of certain sales or sharing of personal information.

• The right to limit certain uses of sensitive personal information, where applicable.

• The right not to be discriminated against for exercising applicable privacy rights.

California Civil Code Section 1798.83 may also provide eligible California residents the right to request information concerning certain disclosures of personal information to third parties for direct marketing purposes.

To submit a privacy-related request, please contact:

customerservice@perfecttux.com

We will review and respond to requests in accordance with applicable law. We may need to verify your identity before processing certain requests.

12. Do Not Track and Privacy Preferences

Some web browsers offer a "Do Not Track" (DNT) setting that communicates a user's preference regarding online tracking.

Because there is no universally adopted standard for interpreting DNT signals, our website may not respond to all browser-based DNT requests.

Where required by applicable law, we will recognize and process supported opt-out preference signals, such as Global Privacy Control, in accordance with applicable requirements.

Customers may also manage certain tracking preferences through their browser settings and other privacy controls made available on our website.

13. Children's Privacy

Perfect Tux sells formalwear for adults and children, including boys' suits, tuxedos, and other formal attire.

However, our website and services are intended for use by adults, including parents and legal guardians purchasing products for children.

We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental consent.

If we become aware that we have collected personal information from a child under 13 in violation of applicable law, we will take appropriate steps to delete or otherwise address that information.

Parents or guardians with questions regarding children's information may contact customerservice@perfecttux.com.

14. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Processing and maintaining purchase and rental records.

• Providing customer service.

• Managing returns, exchanges, and warranties.

• Maintaining appropriate financial and business records.

• Complying with legal, tax, accounting, and regulatory obligations.

• Resolving disputes and enforcing agreements.

Retention periods may vary depending on the type of information, business requirements, and applicable law.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely retain it as required or permitted by law.

15. Data Security Incidents

If Perfect Tux becomes aware of a data security incident involving personal information, we will investigate the matter and take appropriate steps to address the incident.

Where required by applicable law, we will notify affected individuals and relevant authorities within the legally required timeframes.

We may also take additional steps to protect customer information and reduce the risk of future incidents.

16. Accessing and Updating Your Information

Customers may be able to review or update certain personal information by logging into their Perfect Tux account.

You may also contact our customer service team to request assistance with correcting or updating your information.

We may require verification before making certain changes to protect customer privacy and account security.

17. Business Transfers

If Perfect Tux is involved in a merger, acquisition, sale of assets, restructuring, or other business transfer, customer information may be transferred as part of that transaction, subject to applicable law.

Any successor organization will be responsible for handling personal information in accordance with applicable privacy obligations.

18. Changes to This Privacy Policy

Perfect Tux may update this Privacy Policy periodically to reflect changes in our business operations, technology, services, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this policy.

Material changes may be communicated through our website or other appropriate channels when required by law.

We encourage customers to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or your communication preferences, please contact us.

Perfect Tux LLC

Website: https://www.perfecttux.com

Email: customerservice@perfecttux.com

Toll-Free Telephone: (877) 402-2905

Local Telephone: (661) 388-2406

We are committed to addressing privacy questions and providing assistance with requests concerning personal information and communications preferences.