Frequently Asked Questions
How long does it take to receive my order?
Orders are generally processed and ship out the next business day. In the rare occasion an item is out of stock and on backorder you will receive an email notification regarding the delay in shipment. We offer several shipping speeds that you can choose from based on your needs: Standard, 3-Day, 2-Day Air, and Next Day Air. Standard delivery, depending on where you are located, can take 2-6 business days.
Where does my order ship from?
Majority of orders ship directly from our warehouse in Santa Clarita, CA. However, we do utilize our relationships with several manufacturers fulfilment centers across the country, and depending on the situation, your order might come directly from them.
How much is shipping?
We offer free standard shipping on orders more than $99 and $7.95 flat rate shipping for orders under $99. For all other shipping options and cost please view our shipping information page here.
Why can't I select my own pant size on some Tuxedos or Suits?
Most commonly, American tuxedos and suits are manufactured as a married set with a six-inch drop. A six-inch drop means the waist size is six sizes less than the coat size. For example, if you order a 40R coat the pants will be a 34R. A 42R will come with 36R pants, and so on. These sizes are based on the general proportion sizes of men. You'll see six-inch drops in all men's clothing retail shops.
We know that a six-inch drop doesn't always work with everyone. We generally like to find tuxedos and suits that have some type of waist adjustment. Make sure to read the product descriptions for more details. Furthermore, most tailors are able to take in or bring out a waist to fit your unique size. And sometimes it's best to order a size higher in the coat to get your correct waist size and have your coat brought in by a tailor.
Sometimes we carry tuxedos or suits that you can select your coat and pant waist size. These are called "Separates".
Am I able to mix-match the boy's tuxedo package sets?
Unfortunately, no. All boy's tuxedo and suit packages are married sets and can't be broken up.
Do your sizes run true to size?
Yes. We also try on every product we offer to be able to give correct product descriptions. If we notice an item runs big or small we will note it in the product description.
What is a slim fit?
Slim fit describes the type of cut of the garment. Slim fits are tapered and cut slimmer to fit closer to the body. Slim fits have become very popular lately. However, an traditional fit doesn't fit "big". Formal wear is designed to be worn at your true size and fit accordingly.
Are these rentals?
No. All our products are for retail. Besides, if you could own your tuxedo or suit for cheaper than you could rent one, why rent?
Can I return what I ordered if it doesn't fit or I don't like it?
Yes. We offer a money back return and exchange policy. For more details on our return policy click here.
When is my credit card charged?
Your credit card is charged as soon as you place your order.
Do you have a store I can pick up my order?
We are an online retailer. However, if you are in the local Southern California area and would like to pick up your order please contact us and we can arrange for you to pick it up. It's important that you contact us first because sometimes we have orders shipped from a different fulfilment center around the nation.