Frequently Asked Questions
How long does it take to receive my order?
You can typically expect your order to be processed and shipped within 1-3 business days. In the rare event that an item is temporarily out of stock and on backorder, we'll promptly notify you via email regarding any shipping delays.
We provide various shipping options to cater to your specific requirements, including Economy, Ground, 2-Day Air, and Next Day Air. The delivery timeframe for Economy shipping can vary depending on your location, typically ranging from 5-8 business days. To get a more precise estimate, you can use our convenient shipping estimator. Simply add the products you wish to purchase to your cart, proceed to the cart, and you'll find the shipping estimator tool there. It will provide you with accurate rates and estimated delivery times based on your zip code, ensuring a seamless shopping experience.
Where does my order ship from?
The majority of our orders are shipped directly from our store located in Santa Clarita, CA. We also leverage our partnerships with various manufacturers and fulfillment centers across the country. Depending on the specific circumstances and availability of products, your order may be fulfilled directly from one of these centers to ensure efficient and timely delivery. Rest assured, we always strive to get your order to you as quickly as possible, regardless of its origin.
How much is shipping?
Our shipping rates are designed to provide flexibility and value to our customers:
- Free Economy Shipping: Orders exceeding $99 qualify for free economy shipping.
- Flat Rate Shipping: For orders under $99, we offer a flat rate of $7.95 for shipping.
For additional shipping options and their respective costs, please refer to our comprehensive shipping information page. You can find detailed information on various shipping methods and their associated costs by visiting the following link: Shipping Policy Page.
This allows you to choose the shipping option that best suits your needs and ensures transparency in our shipping pricing.
What if the product I'm interested in is out of stock?
If the product you're interested in is out of stock, please visit the product page and send us an inquiry specifying your desired size. Alternatively, you can also email us at customerservice@perfecttux.com.
Our customer service team will respond within 1-2 business days, providing you with the expected restock date and assisting you in securing the item once it becomes available again. Your satisfaction is our priority, and we're here to help you get the products you desire.
Where Is My Order?
To locate the status of your order, please follow these steps:
1. Check Your Email: After your order has been shipped, you should have received an email containing your tracking information. Please make sure to check your inbox for this email. If you don't find it, be sure to look in your spam folder as well, as it may have ended up there.
2. Account Status: If you created an account while placing your order, you can also check the status of your order by logging into your account. This will provide you with real-time updates on each stage of the process.
If you are unable to locate your order confirmation or have any questions, please don't hesitate to contact us. We are here to assist you and ensure you have the information you need regarding your order's whereabouts.
What Is a Pre-order?
A pre-order is a buying arrangement enabling customers to reserve a product before it is replenished in our store. The provided estimated time of arrival (ETA) might change, as it depends on factors beyond our control. However, our customer service team will offer timely updates as they become available, ensuring our customers stay informed and prepared for their upcoming event. Once the pre-ordered item is restocked, standard processing times will apply, and shipping durations will be determined by the chosen shipping methods.
Why can't I select my own pant size on some Tuxedos or Suits?
Sometimes, you may wonder why you can't select your own pant size for certain tuxedos or suits. The reason behind this is that American tuxedos and suits are commonly manufactured as what's known as a 'married set' with a six-inch drop. This means that the waist size of the pants is set to be six sizes smaller than the coat size. For instance, if you were to order a 40R coat, it would come with 34R pants. Similarly, a 42R coat would be accompanied by 36R pants, and so forth. This sizing practice is based on general proportion sizes for men and is a standard in many men's clothing stores.
However, we understand that this six-inch drop may not always align perfectly with everyone's unique measurements. To accommodate different body types, we strive to source tuxedos and suits that offer some form of waist adjustment, which you can find in the product descriptions. Moreover, most skilled tailors have the expertise to tailor the waist of the pants to fit your specific size requirements. In some cases, it may be advisable to order a coat size higher to ensure the correct waist size, and then have the coat taken in by a tailor. Additionally, we offer tuxedos and suits that allow you to select your coat and pant waist sizes separately, referred to as 'Separates,' providing you with more customization options.
To illustrate, here are a couple of examples to guide you in working with married sets:
Example 1: If your size is a 58 jacket with a 50 waist, we recommend purchasing a 58 coat. Typically, this coat will come with 52 waist pants. You can easily have the waist of the pants taken in when you get them hemmed if needed. This alteration is a simple adjustment on the pants.
Example 2: Suppose you wear a 36 jacket with a 32 waist. In this scenario, we suggest purchasing a 38 jacket with 32 waist pants. You can then have the jacket taken in to ensure a proper fit. It's essential to remember that it's generally easier to take in a garment than to expand it in most cases.
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Am I able to mix-match the boy's tuxedo package sets?
Unfortunately, no. All boy's tuxedo and suit packages are married sets and can't be broken up.
Do your sizes run true to size?
Absolutely, we take great care to ensure that our sizes run true to size. To provide you with accurate product descriptions, we go the extra mile by personally trying on every product we offer. If, during our evaluation, we find that an item runs either larger or smaller than expected, we make sure to include this information in the product description. Our commitment is to provide you with the most precise and helpful sizing information to make your shopping experience as seamless as possible.
What is a slim fit?
A "slim fit" refers to the specific cut of a garment. In slim-fit clothing, the design is tailored to be tapered and cut closer to the body, creating a sleek and more fitted appearance. This style has gained popularity in recent times due to its modern and streamlined look. However, it's important to note that a "traditional fit" in formal wear doesn't necessarily mean the clothing is oversized. Formal wear is typically designed to be worn at your true size, ensuring it fits appropriately for a polished and comfortable appearance.
Are these rentals?
No, we exclusively offer our products for retail purchase. We believe in the value of owning your tuxedo or suit rather than renting. In fact, in many cases, purchasing our products can be more cost-effective than renting, making ownership a practical choice. Additionally, we offer a wide range of products that are not available for rent elsewhere, providing you with unique and stylish options that you can call your own.
Do you offer color swatches?
Regrettably, we do not provide color swatches as part of our services. However, we do offer a 14-day return policy to ensure your satisfaction with your purchase. For detailed information about our return policy, please visit the following link: Return Policy. This policy is designed to accommodate any concerns or issues you may have with your order.
Can I return what I ordered if it doesn't fit or I don't like it?
Absolutely, you can return your order if it doesn't fit or if you're not satisfied with it. We have a flexible return and exchange policy that allows for both money-back returns and exchanges. For a comprehensive understanding of our return policy, please click here: Return Policy.
We want to ensure that you are completely satisfied with your purchase and have the option to make adjustments if needed.
When is my credit card charged?
Your credit card is charged immediately upon placing your order. This ensures a prompt processing of your order and allows us to begin preparing it for shipment. If you have any questions or concerns regarding your payment or order, please feel free to reach out to our customer service team for assistance.
Do you have a store I can pick up my order?
Yes, we do have a physical retail store where you can pick up your order. Our showroom and retail store opened in 2022, and it's conveniently located at 23300 Cinema Drive, Santa Clarita, CA 91355. If you happen to be in the Los Angeles area or nearby, we encourage you to visit our store. You can find more details about our store, including hours of operation and additional information, by visiting the following link: Store Information. We look forward to serving you in person!
